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The Citizenship and Immigration Services Announces Enhanced E-Verify and Form I-9 Customer Support


The Citizenship and Immigration Services Announces Enhanced E-Verify and Form I-9 Customer Support

Contributed by Melanie Corrin, Senior Attorney

On February 24, 2014 the United States Citizenship & Immigration Service announced a new customer service option for individuals with questions about E-Verify, Form I-9, and Self Check.  Customers calling in will hear a new series of messages when calling the toll-free customer service number.

The new, enhanced options will give callers the option to use their voice or touch tone phone to navigate to automated answers or a customer service representative.  The service includes “Intelligent call routing” so that customers can be sent to the next available agent.

Live assistance is available Monday through Friday from 8:00 am EST to 5:00 pm local time, except on federal holidays.  Please contact the Joseph & Hall P.C. if you have questions about E-Verify, Employer Compliance, or any other immigration concerns.

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Effective March 25, 2020, in response to “Stay at Home” orders Joseph & Hall PC is closed to the public and is now conducting nearly all of its operations remotely during the COVID-19 health crisis through April 18th.

We continue to have a limited number of staff in our office to perform basic operations such as assembling and filing petitions, receiving and distributing mail and issuing checks. We are grateful to be in a business that is conducive to remote work and for all of your patience and support.  Our lawyers and paralegals are here to answer the array of questions that continue to arise daily and will keep you informed during these rapidly changing times.  We will hold telephonic or video meetings rather than in-person meetings.  These meetings can be done by SKYPE or Zoom Conference call so that you can continue to interact with your legal team, face-to-face.

We remain committed to delivering outstanding client services.  We do have one important request – please do not come into the office in person for your health and safety and that of our employees.  Please mail or email all documents to our office.  Also, you can make any required payments online at https://vpspay.com/p/3 or make them over the phone by calling 303-297-9171 or by mail.  Please stay healthy!

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