Contributed by Melanie Corrin, Senior Attorney
On February 24, 2014 the United States Citizenship & Immigration Service announced a new customer service option for individuals with questions about E-Verify, Form I-9, and Self Check. Customers calling in will hear a new series of messages when calling the toll-free customer service number.
The new, enhanced options will give callers the option to use their voice or touch tone phone to navigate to automated answers or a customer service representative. The service includes “Intelligent call routing” so that customers can be sent to the next available agent.
Live assistance is available Monday through Friday from 8:00 am EST to 5:00 pm local time, except on federal holidays. Please contact the Joseph & Hall P.C. if you have questions about E-Verify, Employer Compliance, or any other immigration concerns.
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