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The Citizenship and Immigration Services Announces Enhanced E-Verify and Form I-9 Customer Support

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The Citizenship and Immigration Services Announces Enhanced E-Verify and Form I-9 Customer Support

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Contributed by Melanie Corrin, Senior Attorney

On February 24, 2014 the United States Citizenship & Immigration Service announced a new customer service option for individuals with questions about E-Verify, Form I-9, and Self Check.  Customers calling in will hear a new series of messages when calling the toll-free customer service number.

The new, enhanced options will give callers the option to use their voice or touch tone phone to navigate to automated answers or a customer service representative.  The service includes “Intelligent call routing” so that customers can be sent to the next available agent.

Live assistance is available Monday through Friday from 8:00 am EST to 5:00 pm local time, except on federal holidays.  Please contact the Joseph & Hall P.C. if you have questions about E-Verify, Employer Compliance, or any other immigration concerns.

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