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Improved Customer Service on USCIS.gov


Improved Customer Service on USCIS.gov

Earlier this month U.S. Citizenship and Immigration Services (USCIS) announced the launch of new web features on USCIS.gov that are designed to expand the access of case information for users of the website. These new features are part of USCIS’s commitment to improve customer service and provide improved access to case status information, essentially reducing the need for customers to make InfoPass appointments to speak with a USCIS representative in-person.

The website enhancements include a new online inquiry tool, tailored case status information, and new features for Spanish-speaking users (available at USCIS.gov/espanol). The online inquiry tool allows customers to submit an electronic inquiry directly to a USCIS Field Office or Service Center to request case status information if their application is outside the posted processing times. Unfortunately, this inquiry tool is only available to check the status of an Application to Replace Permanent Resident Card or an Application for Naturalization. However, the response time of USCIS if you use the inquiry tool is now less, as they are committed to responding within 15 days instead of the previous commitment of 30 days.

As for Spanish-speaking customers, they can now receive Spanish e-mail updates about their case status and they can also change their address online in Spanish.

To read more and to access these new features, please visit: USCIS.gov

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