Menu
Search

Improved Customer Service on USCIS.gov

HomeNews & EventsImproved Customer Service on USCIS.gov
READ FROM US

Immigration News & Events

Categories

Archives

Improved Customer Service on USCIS.gov

Share This Post: facebooktwitterLinkedIn

Earlier this month U.S. Citizenship and Immigration Services (USCIS) announced the launch of new web features on USCIS.gov that are designed to expand the access of case information for users of the website. These new features are part of USCIS’s commitment to improve customer service and provide improved access to case status information, essentially reducing the need for customers to make InfoPass appointments to speak with a USCIS representative in-person.

The website enhancements include a new online inquiry tool, tailored case status information, and new features for Spanish-speaking users (available at USCIS.gov/espanol). The online inquiry tool allows customers to submit an electronic inquiry directly to a USCIS Field Office or Service Center to request case status information if their application is outside the posted processing times. Unfortunately, this inquiry tool is only available to check the status of an Application to Replace Permanent Resident Card or an Application for Naturalization. However, the response time of USCIS if you use the inquiry tool is now less, as they are committed to responding within 15 days instead of the previous commitment of 30 days.

As for Spanish-speaking customers, they can now receive Spanish e-mail updates about their case status and they can also change their address online in Spanish.

To read more and to access these new features, please visit: USCIS.gov

Public Law 111-230, which was signed into law last week by President Obama and is effective immediately, sharply increases the fees for certain H-1B and L-1 petitions.  The new fee structure will apply…

20Aug

As a result of the devastating economic impact of the earthquake in Haiti, Immigration and Customs Enforcement (ICE) has loosened the requirements for Haitian students present in the United States…

07Sep

PERSONAL TOUCH AND SUPERIOR CUSTOMER SERVICE

Recognized Leaders In
Denver Immigration Law.

Joseph & Hall P.C. is a full-service immigration law firm. We pride ourselves on being nationwide experts in all areas of immigration law, including the practice areas listed below. Our attorneys frequently are asked to speak both locally and nationally on a wide variety of immigration topics. For an overview of each practice area, please click the links below. If you have any questions about how these practice areas may apply to your case, please do not hesitate to contact our firm.

OUR AWARDS & ACHIEVEMENTS

We Are Committed to Your Dreams.

Countless people dream of becoming a U.S. citizen. If your application was rejected by the USCIS, we are here to fight for your best interests.

Get in touch with us. Write us a message.

×
Tap Here To Schedule An Appointment
It's Fast & Easy
Call Now Button