On August 21st, USCIS announced the launch of a new online form to request in-person appointments at local USCIS field offices without having to call the USCIS contact center.
If you have tried calling the official USCIS Contact Center before with the intention of scheduling an appointment at the local field office, you’ve experienced firsthand the dissonant labyrinth of automated responses and fake typing sound effects that block your way. Ask the computer to speak with a person too often and it would disconnect the call. But if you’ve been lucky enough to somehow fool the Turing machine into connecting you with a live human, your journey wouldn’t be over yet. Instead of scheduling you, you would’ve been set for a call back over potentially a 30-day period. Sometimes, the calls would simply never come and you’d have to start the process all over again.
With the new online appointment request form, individuals can now easily submit a request for an appointment for:
For more details on these appointment types, please see the overview here: https://my.uscis.gov/accounts/appointment_request/start/overview. Please also note, this is a request for an appointment, not an appointment itself. It must first be reviewed by the contact center before the appointment is scheduled.
Hopefully this system de-mystifies field office appointments and allows better access to the agency for those that need it. But for now, we’ll have to wait and see whether it all pans out. If you would like our assistance with scheduling one of these appointments, schedule a consultation with us today.
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